At Sparrow Incense, we are dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a 30-day returns and refund policy to provide you with peace of mind. Please review the following details:
Returns Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that have been used, damaged, or altered in any way may not be eligible for return. Returns must be initiated within 30 days from the date of delivery. Return Process:
Initiate Return: To initiate a return, please contact our customer service team at support@sparrowincense.com within 30 days of receiving your order. Provide your order number and reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the item.
Packaging: Securely package the item(s) in the original packaging, including all accessories, manuals, and documentation that came with the product.
Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
Refund Process:
If your return is approved, we will process a refund to your original method of payment within a reasonable timeframe. Refunds may take several business days to reflect in your account, depending on your payment provider. Exceptions:
Certain items, such as personalized or customized products, gift cards, and clearance items, may not be eligible for return. Please contact us for clarification before initiating a return for such items. Returns for items purchased through third-party sellers or retailers are subject to their respective return policies. Contact Us:
If you have any questions about our returns and refund policy or need assistance with a return, please contact our customer service team at support@sparrowincense.com. We are here to assist you with any concerns you may have regarding your purchase.